Question 1

Who is a nanny?

Accepted Answer

A nanny is a trained caregiver who is employed to look after children in a family’s home, either on a full-time or part-time basis. Nannies are responsible for child-related tasks such as supervising daily routines, preparing meals, helping with homework, organizing educational or recreational activities, and sometimes performing light household chores related to childcare.

Question 2

What types of nanny services are available in Kenya?

Accepted Answer

Common nanny service types in Kenya include:
• Live-in nannies who stay with the family throughout their contract.
• Live-out nannies who commute daily.
• Part-time nannies for specific hours or days, with or without a fixed contract.
• Night nannies for families needing overnight or shift coverage.
• Au-pair options for students in training who assist in exchange for room and board.

Question 3

What qualifications and training are required for a Nestara nanny or housekeeper?

Accepted Answer

Minimum expectations include:
• Be at least 25 years old.
• Pass thorough background checks and provide certificates of good conduct and medical fitness.
• Complete first aid, childcare, and practical domestic training.
• Demonstrate nurturing, patient, and professional qualities in handling children.

Question 4

How do I hire a nanny or housekeeper in Kenya?

Accepted Answer

• Contact Nestara via phone, WhatsApp, or online forms for an initial consultation and to outline specific needs.
• Nestara manages matching, background checks, and replacement if necessary.
• Discuss schedules, roles, and contracts to ensure the right fit for your situation.

Question 5

Which nanny agency in Nairobi has the best reviews?

Accepted Answer

Nestara Kenya is widely praised for meticulous screening, dedicated customer service, and consistent client satisfaction. Parents highlight the agency’s ability to match loving and dependable nannies with families, noting personalized care, professionalism, thorough background checks, flexible hiring, fair pay practices, and exceptional client support across infant, toddler, and special-needs care.

Question 6

How do live-in and live-out nanny services compare in Kenya?

Accepted Answer

Live-in nannies offer round-the-clock care and flexibility—ideal for families with intensive childcare needs or very young children—but may reduce privacy and increase costs due to accommodation. Live-out nannies suit families with stable, predictable schedules and who value private time after work; they are often more cost-effective and easier to hire for specific hours.

Question 7

What qualifications are required for Nestara nannies in Kenya?

Accepted Answer

Nestara typically requires:
• Valid Certificate of Good Conduct.
• 5+ years of experience (minimum).
• 2 verifiable references.
• 2 next-of-kin contacts.
• Highly skilled, vetted, and compassionate personality.

Question 8

What training programs are available for nannies in Kenya?

Accepted Answer

Nestara provides and sponsors practical training programs such as Cooking, Housekeeping, and First Aid. Nestara may sponsor already placed nannies at no cost to the nanny.

Question 9

What are the typical responsibilities of a professional nanny in Kenya?

Accepted Answer

Typical duties include caring for and nurturing children, providing age-appropriate activities, and supporting emotional, social, and intellectual development. Nannies help maintain routines (meals, naps, hygiene), may assist with homework and language development, and often prepare meals, organize playdates, and keep the child's environment clean and safe.

Question 10

How can I find trusted nanny agencies in Nairobi?

Accepted Answer

Choose licensed agencies with strong reviews and transparent vetting processes. Nestara Kenya stands out by matching based on needs, never charging candidates any fees before or after placement, offering interviews before hiring, and providing three structured replacements during a three-month trial period.

Question 11

What screening process do top Nairobi nanny agencies use?

Accepted Answer

Top agencies such as Nestara Kenya use multi-step screening, including structured interviews, role-specific assessments, verification of references by calling former employers, background checks, and practical training in first aid, cooking, and housekeeping. Candidates are approved based on merit and verified track record.

Question 12

What are the contact details of the best nanny agency in Nairobi (People’s Choice Awards)?

Accepted Answer

Nestara Kenya — Email: info@nestara.co.ke | Phone: 0714681776 or 0714681893 | Location: Karen Plains Arcade, First Floor.

Question 13

How do I verify the credentials of a nanny agency in Nairobi?

Accepted Answer

• Use eCitizen to verify Certificates of Good Conduct.
• Call former employers to confirm a candidate’s personality and skills.
• Conduct assessment interviews. Leading agencies like Nestara handle these steps end-to-end with a mission to dignify the sector and bridge the gap between peaceful homes and busy professionals.

Question 14

What are common red flags when choosing a nanny agency?

Accepted Answer

Beware of agencies that lack transparency, skip background checks, or make unrealistic promises. Avoid services that won’t explain their vetting and hiring processes or hesitate to share references and credentials. Choose agencies that prioritize thorough screening, legal compliance, and clear communication.

Question 15

Why should I choose Nestara (best nanny agency in Kenya and Africa)?

Accepted Answer

• Candidates are matched to your needs; all have valid good conduct, 5+ years’ experience, and two verified references.
• You interview all matched candidates before hiring.
• Every candidate in Nestara’s database undergoes rigorous checks and a role-specific assessment.
• Clients receive structured replacements during the probation period.
• Nestara never charges job seekers (nannies, drivers, housekeepers) before or after placement.
• Post-placement support includes mandatory checks, relievers, and three structured replacements at no extra cost.
• Nestara issues proper contracts to domestic workers to ensure fair pay, rest days, and peace of mind.

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